About Ember
We’re a boutique real estate agency in Melbourne, built on trust, consistency, and genuine relationships.
160+
Properties Managed
80+
5 Star Review
99.2%
Client Retention
<1%
Vacancy Rate
The Ember Experience
Enjoy property management that’s personal, proactive, and stress-free. With Ember, you get one dedicated manager, fast solutions, and the peace of mind your investment deserves.
One Point of Contact
Work with one dedicated property manager who understands your property, your goals, and your tenants — not someone new every six months.
Strong Track Record
With over 160 properties under our care and zero tribunal cases to date, we’re proud that our transparent, professional approach resolves issues early — protecting both client and tenant outcomes without compromise.
Clear Communication
Stay in the loop with clear updates and honest advice from someone who actually picks up the phone.
Long Term Mindset
Every decision is made with your long-term investment in mind — not just ticking boxes.
We Fix, Before It Fails
We don’t wait for tenants to complain. We fix issues early to protect your asset and keep tenants happy.
Quality Tenant Placement
We don't just fill vacancies, we find the right fit. Our thorough screening process ensures you get reliable, long-term tenants who respect your property and pay on time.
Our Mission
At the heart of our business is a simple promise: to treat every property as if it were our own.
We’re here to provide a level of care and communication that’s often missing in real estate. No constant staff changes, no unanswered emails, no cutting corners. Just real relationships, transparent service, and a boutique approach that puts you first — whether you’re renting, selling, or investing.
Our mission is to give clients peace of mind through consistent management, honest advice, and genuine attention to detail. Because your property isn’t just a number on a spreadsheet — it’s a long-term investment that deserves to be respected, protected, and valued.
Our Team
Behind Ember is a family-run team committed to personal service and long-term care. With many years of experience - we bring warmth, professionalism, and a hands-on approach to every property we manage. When you work with Ember, you’ll always know who’s looking after your investment.
Founder
Cynthia Auch-Schwelk
Founder
Marcus Auch-Schwelk
Property Manager
Maria Imbriano
Our Values
Take a look below at some of the core values that shape Ember’s culture and guide the way we operate every day.
We Lead with Integrity
We always do what’s right for our clients, tenants, and partners.
We Don’t Assume. We Clarify
We ask questions, and confirm the facts before making decisions.
We Own the Outcome
We take full responsibility for our decisions, outcomes, and actions.
We Speak with Honesty
Clear, respectful communication is at heart of Ember.
We Celebrate Every Milestone
We acknowledge progress and recognise every team win.
We Encourage Feedback
We welcome input from clients, tenants, and each other.
Our Journey
The journey and vision behind Ember, officially launching her property management agency by Cynthia Auch-Schwelk in 2021 whilst being 7 years in the making. Get to know us better and be part of our story.
2014
Started in Real Estate
Cynthia landed her first role with a simple motivation: people and property. Very quickly, the pace, problem-solving and day-to-day client conversations hooked her. She learned that good real estate is really about care, clarity and doing what you say you’ll do.
2017
Stepping Into Leadership
Three years in, Cynthia moved into a department manager role and led a growing team. It sharpened Cynthia’s skills in people management, compliance and client relationships that planted the seed that one day she would build a business grounded in those standards.
2021
Ember Launched
After several years in leadership, Cynthia outgrown the role. Progress meant creating it, so she decided to launch Ember. Those early days were hands-on and humbling: building trust from scratch, balancing marketing with management, and laying the foundations for a values-driven, service-first company.
2022
Short Stay Was Born
Seeing demand for flexible living and travel, Cynthia introduced a Short Stay division. It broadened Ember’s offering and opened new revenue, without losing what matters most to us: genuine care, thoughtful communication and a personal touch.
2023
100 Properties Under Management
Reaching 100 properties was a milestone, but more importantly, it was a vote of confidence from our clients. The growth came largely from referrals indicating that consistent service and honest relationships travel further than any ad.
2025
Owners Corporation Launched
With Marcus joining full-time in 2024, we had the leadership depth to grow into Owners Corporation (OC) management. From Cynthia’s own time managing OC’s and working with countless managers, she saw the gap: service was often inconsistent and disconnected. We have set out to change that by prioritising clear communication, transparency and partnership with owners and residents sco buildings feel cared for and communities feel heard.
What Our Clients Are Saying
Real experiences from property owners who trust us to manage their most valuable assets
Are You Throwing Money Away on Poor Property Management?
Melbourne property owners lose thousands each year due to inefficient property management. Here's how Ember Property puts your investment first:
Consistent Property Manager
No more repeating your story to someone new every few months. With Ember, you get one dedicated property manager who knows your property’s history, your preferences, and your tenants. It’s a relationship built on trust and seamless communication.
Proactive Maintenance
We don’t wait for tenants to complain. Our proactive inspections and regular check-ins catch small issues early, saving you from costly repairs and helping maintain your property’s long-term value.
Personalised Service
At Ember, you’re never just a number. We tailor our service to your goals, property type, and personal preferences. That means honest advice, clear communication, and the feeling that someone genuinely cares about your asset.
Reliable Tenant Screening
Quality tenants protect your property and your income. Our rigorous screening checks references, rental history, and financial stability to reduce the risk of damage, arrears, or vacancy.
Get Reliable Property Management